Terms and conditions of purchase for the PDR e-shop

How to buy

available pieces and click on BUY (=ACQUISTA).
Every time you place an item in your shopping cart a notification will appear.
To purchase other products you can return to the SHOP.

N.B. If the product is out of stock it will not be possible to put it in the shopping cart

Access the shopping cart

An icon at the top right of the menu will indicate the products in your shopping cart, clicking on it you can see the contents of your shopping cart or proceed directly to order confirmation.
To view the cart click on the cart icon and then on SEE THE CART (VEDI IL CARRELLO).

From the YOUR CART (=IL TUO CARRELLO) page you can modify the contents, update the quantities, cancel products, check the shipping costs and continue shopping or confirm your order.

Confirm your order

Click on the shopping cart icon at the top right and then on the CASH (=CASSA) button.
On this page you will have to fill in all the fields with your address details. If you need to send to an address which is different from the billing address, click on the square after “send to a different address” (= “spedire ad un indirizzo differente” ) and fill in all the fields, otherwise deactivate the check.

IMPORTANT: Please specify in the order notes the name on the bell if it is different from the data you have indicated in the address or any other useful information.

When you have completed the check on the approval of the terms and conditions and click on PROCEED TO PAYPAL.

Shipping

TIMES and COSTS:

Only for Italy, the delivery is within 24-48h for a single shipment, € 10.

DELIVERY:

At the time of shipment, you will receive a notification with the tracking number so that you can follow the progress of your shipment. Deliveries are from Monday to Friday from 9.00 a.m. to 1.00 p.m.; from 2.00 p.m. to 6.00 p.m., of all non-holiday days.

The courier will try to deliver the package for three consecutive working days, leaving a notification each time, indicating how to contact him. Orders that are not delivered will be sent back to our warehouse. No responsibility can be attributed to PHISIQUE DU ROLE in case of delay in the execution of the order or in the delivery of the ordered goods.

Upon delivery of the goods by the courier, the customer is obliged to check:
• that the number of packages delivered corresponds to the number indicatedon the invoice;;
• that the packaging is not undamaged, wet or altered.

Any external damage or mismatch in the number of packages or indications, must be immediately reported to the courier who makes the delivery, putting the words “withdrawal with reservation” on the accompanying document.

In the specific case of a damaged parcel, write “collection with reserve for damaged parcel”.
Even in the presence of intact packaging, the goods must be checked within 7 days of receipt. Any damage or hidden anomalies must be reported in writing by registered letter with return receipt to the courier whose address is specified on the accompanying document.

Payments

By confirming the order you will access the payment page, you can pay by Paypal by clicking on PROCEED TO PAYPAL.

  • If you already have a PayPal account, enter your email and password and click on the login, you will be automatically redirected to the payment of the order.
  • If you do not have a PayPal account, you can create a new one or use your credit or prepaid card to make the payment, in this case just click on DO NOT HAVE A PAYPAL ACCOUNT? by selecting the type of card in your possession and the required data and by registering with Paypal, or by contacting the call center at the toll free number 800 975 345 (available 7 days a week / 24h a day) and by finally clicking on PAY (=PAGA).

Your order will be processed as soon as your payment is credited.
For more information on Paypal payments please visit the website.

Returns

You can request the return within and not later than 7 days since the date of delivery of the order.

In order to request a return it is necessary to send an email to: phisiquedurole16@gmail.com, indicating the order number and the reasons for the return (wrong size, etc.).

Once you have received the RMA return authorization number and before sending it according to the instructions that will be sent, please check what follows:

  • the product must be in the same conditions in which it was shipped, complete with labels and must be packed in an orderly manner.
  • Verify that the product has not been worn and/or treated in any way.
  • The package containing the return must be physically delivered to the courier only after authorization to return it (please indicate the RMA number).

For further information call (+39) 059 644141 from Monday to Friday from 9 am to 4 pm.

Refunds

The refund will be made only upon receipt of the return shipping at our registered office.
After obtaining the return authorization and shipping the product, Phisique du Role will check the returned items. Once the integrity of the returned items has been verified, the refund will be authorised.

For payments made through Paypal, a transfer will be made to your paypal account, approximately within 3 working days of the integrity check.

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